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Simply Sensible
Collection
Sandstone has
partnered with
Carlson Craft to
bring you a line of
invitations that is
already discounted
when you view
pricing.
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Payment Options
We accept major credit
cards, MasterCard, American
Express, Discover and Visa. Payment is
due at the time your order
is placed. If you select the
option that states "in-store
payment" you are required to
contact customer service
within 2 business days with
your valid billing
information, or to make
payment arrangements with a
money order. If you do not
contact customer service you
will need to replace your
order. If you select
in-store payment, your order
will not be processed until
payment is made.
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Security
“VeriSign,” the
industry standard to provide protection for
your credit card information. Your credit
card number will be encrypted for safe
transmission. We DO NOT store your credit
card number after your order has been
completed. You will need to re-enter your
credit card every time you make a purchase.
Your privacy is respected.
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Save your shopping
basket
to purchase at a
later date.
Take advantage of
our Save Basket
feature by setting
up an account. This
allows you to save
your shopping basket
to purchase at a
later date, you will
see this option
after you have added
items into your
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Proofs On the personalization page , the page where you select your verse or enter custom wording you will be given the option to have a proof, there is a charge for this, please make sure you check that box to get the proof for each personalized item you want a proof for.
You will be asked to please check here if you would like a proof of your wording. On each item requesting a proof, the charge is $10.00 per item. Within 2-3 business days you will receive via email a PDF black and white proof. The PDF will show the layout, wording, and typesetting. Upon approval of your proof, your order will be processed. You are able to make changes to your wording/proof at that time. We will not print your item until we receive the proof approval/
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International
Shipping
Shipping goes according
to weight and
destination, it is
calculated in the
shopping cart, at the
time you input your
shipping information.
You have the option of
overnight, 2 day, 3 day
or UPS ground shipping.
Please keep in mind the
printing time that is
required.
*NOTE UPS doesn't count
Sat and Sunday as
transit days
We ship
international. You
will see the drop
down when you are on
the page to enter
your shipping
information. **
Please note we will
not ship Disney or
Precious Moments
outside the US, you
need to provide a US
shipping address for
these items.
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Extra Envelopes
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When you view your items in your shopping basket, at that time, look on the left where you will see 'suggested products" listed, you will also see the option to order extra envelopes.
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Samples
When you are on the
product page where
you view the full
pricing, click the
link that stated
"Request Sample"
Samples are sent
blank, to ensure
satisfaction with
the cardstock there
will be no printing
on the sample unless
you request a random
printed sample.
Samples are shipped
first class mail and
may take up to 10 -
14 days for
delivery.
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Refunds and Return
Policy
Sandstone
strongly urges that you
carefully proof all text
while placing your order and
print your detailed order
information. We will not
issue refunds on printed
products for customer typos,
omissions, or changed dates.
When you placed your
order you were asked
to print out your
detailed invoice,
that invoice will
show you the exact
wording you inputted
to be printed, the
quantities, the
lettering style and
colors. If you did
not receive an item
how you ordered it,
please
contact us
immediately with
your order
confirmation number,
and what is
different on your
order that your
invoice shows.
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Foreign Languages
We can print foreign
languages when the letters
are from the English
alphabet. In addition, we
offer Spanish verses for
wedding and Quince Años
ensembles. There is no extra
charge for us to print
Spanish. On the
personalization page
for your invitation,
please enter
custom text.
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Shipping
Shipping goes according
to weight and
destination, it is
calculated in the
shopping cart, at the
time you input your
shipping information.
You have the option of
overnight, 2 day, 3 day
or UPS ground shipping.
Please keep in mind the
printing time that is
required. Your
items ship directly from
Mankato, MN
*NOTE UPS doesn't count
Sat and Sunday as
transit days
(
Printing / Processing Time ) + (Shipping Time) = Estimated Delivery Time
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Production Time
In-house production
time varies,
standard production
time is 2-3 business
days , several items
require longer
production time.
Please read your product descriptions carefully if more than the standard 2-3 business days are required in production it will be stated on the product page.
Production time
cannot be waived,
rush orders are not
allowed,
Your UPS shipping option takes effect after this production time.
Photo, Magnets, Logo and custom cards may require up to 6 additional days in production.
*Note ~ UPS doesn't count Sat and Sunday as transit days.
(
Printing / Processing Time ) + (Shipping Time) = Estimated Delivery Time
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Errors
If you’ve sent your
order and you’ve
found you’ve made a
mistake, please call
us immediately
(920-206-0615). We
will confirm the
status of your
order, and will let
you know if a change
can be made. Please
note additional fees
may be required to
stop your order to
make a change. We
encourage you to
look over your order
very carefully
before sending it to
avoid the cost of
having it reprinted.
We can not guarantee
that we can catch
the order in
production, please
review all wording
before submitting
the order to us.
If we make a
mistake, we will
make every attempt
to get you the
correct product to
you as soon as
possible.
Sandstone
strongly urges that you
carefully proof all text
while placing your order and
print your detailed order
information. We will not
issue refunds on printed
products for customer typos,
omissions, or changed dates.
When you placed your
order you were asked
to print out your
detailed invoice,
that invoice will
show you the exact
wording you inputted
to be printed, the
quantities, the
lettering style and
colors. If you did
not receive an item
how you ordered it,
please
contact us
immediately with
your order
confirmation number,
and what is
different on your
order that your
invoice shows.
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Envelopes
Blank envelopes are always
included in our printed invitation
pricing, you have the option
, for an extra cost, to have
your envelopes imprinted
with your return address, on
with the more formal
invitations you have the
option to have your inner
envelopes lined, if you
do not choose these options
you DO get blank envelopes.
If you select the option to
imprint the outer envelope
flap with printed return
address for invitation.
Envelopes printed with your
return address will save
time and ensure return of
undeliverable mail. We
recommend choosing the same
font and ink color as your
invitation or announcement.
**Note - the blank stock we
offer requires envelopes to
be purchased separately.
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Custom Text
When your order come
to the invitation
personalization
page, you will see
suggested verses. If
you do not like the
verses, or if you
the event wording
you want is not
offered please
delete what is in
the lines and input
your custom wording,
there is no extra
charge for this.
If you are sending
(e-mailing) custom
text, when you send
a word doc, the
lettering styles
that you have on
your computer system
that show you the
lettering style does
not carry through,
we need the
lettering style code
from our site in
order to process
this. We need
that , not in a word
doc, or adobe, we
need that in an
e-mail that we can
copy and paste to
note with
production.
NOTE *For the budget
Simply Sensible
Collection
only the
suggested verses are
available for
printing
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Special Instructions
As you place your
order, there is a
box for "Special
Instructions" on the
page where you enter
your shipping
information.
You are able to tell
the printing
department certain
instructions or
concerns you may
have. If there
are questions
regarding your
request you will be
contacted to
clarify. If you are
sending custom text,
when you send a word
doc, the lettering
styles that you have
on your computer
system that show you
the lettering style
does not carry
through, we need the
lettering style code
from our site in
order to process
this. We need
that , not in a word
doc, or adobe, we
need that in an
e-mail that we can
copy and paste to
note with
production.
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Making Changes
If you’ve sent your
order and you’ve
found you’ve made a
mistake, please call
us immediately. We
will confirm the
status of your
order, and will let
you know if a change
can be made. Please
note additional fees
may be required to
stop your order to
make a change. We
encourage you to
look over your order
very carefully
before sending it to
avoid the cost of
having it reprinted.
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Order Cancellation
$10.00 Service fee
on cancelling your
order. If order has
already been printed
you will be charged
full price of order.
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Catalogs
Catalog Requests We
do not produce
mail-order catalogs.
See "Samples".
Find the invitation
you are interested
in and click on the
image. Click on
"request a sample"
link located top
right of large view
of image. Sandstone
will accept your
request to credit
your sample charge
to your printed
order, please save
your order
confirmation number
so we may refer to
your sample order.
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Blank Stock
We now offer a
wonderful selection
of blank card stock,
here is a link to
that category.
Also, you are able
to purchase our
items that are
offered
personalized, blank.
**Excluding Disney,
Precious Moments and
JeanM.
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Important Quantity
Tip
Make sure to order
enough invitations!
Order enough to send
one to each family,
couple, or
household. You may
wish to order extra
invitations to cover
last-minute
additions to the
guest list or any
guests you may have
overlooked. To save
money, order an
additional 25. The
cost at the time of
your original order
is lower than if you
were to order 25 at
another time. If you
come back to
re-order you will
need to start at the
original base cost,
it is much more cost
effective to order
extra!
The price for an
additional 25 is
always a better
value than a new
order for 25.
Consider ordering an
extra 25 in case of
mistakes or last
minute additions.
All reorders will be
billed at the
original base price
and not the
additional quantity
price.
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25% OFF at checkout -
Most items are
discounted 25% when
they are added into
your shopping cart,
your shopping cart
will calculate this
discount and you
will see your
savings at that
time.
**Note -
Due to product
licensing issues per
Carlson Craft, the
following product
lines are no longer
allowed to be sold
at discount:
Disney®, Jean M®,
Royal Doulton
England®, Eduardo
XOL®, Precious
Moments®, Chloe B.®
Naturally Ever
After, Paper Duvet,
Exclusive II, Red
Leaf Papers. BUT
REMEMBER - it never
hurts to ask.
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Order
Status / Check UPS
Tracking
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click this link:
http://www.sandstone.cceasy.com/viewer.cfm?menu=none&option=onlineservice.cfm&singlebottompane=1
or click the image below
link to log in to your
account, you will see
the order status, there
will be a hyperlink in
the left column for you
to click to view your
UPS tracking and
shipping details.
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Tissues
As of November 3, 2008,
tissues will no longer
be included with Carlson
Craft wedding
invitations, with the
exception of engraved
invitations.
Based on Carlson Craft's
research, we have found
that most customers no
longer use tissues with
their wedding
invitations. In the
past, tissues were used
as a buffer to prevent
wet ink from smearing.
Today's ink does not
smear, therefore tissues
are no longer necessary.
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We
will attempt to beat any
price on the internet,
let us know, keep in
mind most of our items
give your an instant 25%
off when you add the
item into your shopping
basket.
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Why is there no
discount in my
shopping cart?
Discounting on
Licensed Invitation
Product - Carlson
Craft® and its
Channel Partners are
no longer allowed to
discount certain
product lines at all
due to licensing
issues. We are proud
resellers of these
Carlson Craft
product lines and
will abide by this
rule. Products
currently not
available for
discount: Jean M®,
Eduardo XOL,
Precious Moments ™,
Royal Doulton,
Disney, Red Leaf
Papers and Chloe B
How do I get the
25%
Discount
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Ordering invitations
Invitations not only
inform your guests
of the date, time,
location and hosts
of the wedding, they
set the tone for
your entire
celebration. Your
wedding invitation
may also include the
time and location of
the reception. Mail
announcement six
weeks before the
wedding and be sure
to have your
invitations weighed
at the post office
to determine the
proper postage.
After entering your
invitation copy you
will have the option
of selecting a lined
inner envelope.
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Outer Envelopes
with Printed Return
Address
Save time while
making sure
undeliverable
invitations are
returned to you by
having your outer
envelopes printed
with a return
address for a slight
additional charge.
This will also
ensure that those
guests who want to
send cards and gifts
directly to your
home will have the
correct address.
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Lined Inner Envelopes
tip
Choose a lined inner
envelope to enhance
the beauty of your
invitation. A
variety of colors
are available to
choose from for the
perfect look for a
slight additional
charge.
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Reception Folders
and Cards
Reception cards are
used to inform
guests of the
location of the
wedding reception
and or dance. Since
reception cards are
enclosed in with
your invitation,
mailing envelopes
are not necessary.
Reception cards use
the same folding
card as an informal
and respond card.
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Respond Folders
and Cards
Respond cards are
used to help
determine how many
guests plan to
attend your wedding.
An accurate count is
vital for preparing
enough food, seating
and other
accommodations so
ordering respond
cards can actually
save you money.
Response cards
should be enclosed
with your invitation
and returned by
guests by the date
indicated on the
card (usually two
weeks before the
wedding.) Today,
many cards are
printed to allow
guests to select an
entree as well as
indicate if they
will be attending
your celebration.
When you purchase
your response cards,
free response
envelopes will be
included. They
should be printed
with the address of
whoever will be
tallying the guest
count. As a
convenience for your
guests, be sure to
include a stamp on
each envelope.
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