HELP CENTER /

Answers to your questions

Why is there no discount in my shopping cart shown for the product I am ordering

How do I enter my Custom text

How do I get a Discount

How do I get a typeset proof

How do I save my shopping basket

How do I give the printer Special Instructions

How can I get Extra Envelopes

Free Envelopes

Payment options

Printing time

Spanish wording printed

What is "left corner copy"?

Return Policy

Rush Orders

Sales Tax

Search for your perfect invitation

Shipping

Shipping fees

Samples

Security

Visual Preview

Blank Invitations

Catalogs

I need company party invitations for our holiday party.

Why is there no discount in my shopping cart?

Discounting on Licensed Invitation Product - Carlson Craft and its Channel Partners are no longer allowed to discount certain product lines at all due to licensing issues. We are proud resellers of these Carlson Craft  product lines and will abide by this rule. Products currently not available for discount: Jean M, Eduardo XOL, Precious Moments , Royal Doulton, Disney, and Chloe B

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How do I get a Discount

Most items are discounted 30% when they are added into your shopping cart, your shopping cart will calculate this discount and you will see your savings at that time. Please follow the steps below and you will see an example of how www.sandstoneweddinginvitations.com discount works.

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Find your item to purchase and select the items on the product page where you view the pricing.

click this image on the invitation page you are interested in.

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You will see the product page with your options to request sample and view pricing.

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You will come to the personalization for each item selected, select your quantity on each of those pages and personalize your items.

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You will see the discount on the page when you are done personalizing your items.

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Save your shopping basket to purchase at a later date. Take advantage of our Save Basket feature by setting up an account. This allows you to save your shopping basket to purchase at a later date, you will see this option after you have added items into your basket.
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Special Instructions As you place your order, there is a box for "Special Instructions" on the page where you enter your shipping information.

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shipping charges/time

 

Shipping charges goes according to weight and destination, this is calculated in the shopping cart, at the time you input your shipping information. You have the option of overnight, 2 day, 3 day or UPS ground shipping. Please keep in mind the printing time that is required.
The least expensive shipping option we offer is UPS ground. If you select that option, below is a map that will help you calculate the number of days for deliver
.

The amount of time it takes to produce your product varies. Unless it is stated differently on the product page when you placed your order, production/printing time is 2-3 business days, provided there are no additional questions needing clarification. After this production time the shipping option you selected at check out will take effect.

*NOTE UPS doesn't count Sat and Sunday as transit days

 
 

 

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Proofs

 

On the personalization page , the page where you select your verse or enter custom wording you will be given the option to have a proof, there is a charge for this, please make sure you check that box to get the proof for each personalized item you want a proof for.

 

You will be asked to please check here if you would like a proof of your wording. On each item requesting a proof, the charge is $10.00 per item. Within 1-2 business days you will receive via email a PDF black and white proof. The PDF will show the layout, wording, and typesetting. Upon approval of your proof, your order will be processed.
 

 

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Blank Invitations

You may order that blank, you will need to go through the ordering process, keep the personalization lines empty and if it is a "required field" enter Blank Stock. IF production has any questions you will be contacted to verify you want it blank. We DO NOT provide Disney and Precious Moments blank, these items must be personalized.

 

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Custom text

When your order come to the invitation personalization page, you will see suggested verses. If you do not like the verses, or if you the event wording you want is not offered please delete what is in the lines and input your custom wording, there is no extra charge for this.

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Catalogs

We do not offer a catalog at this time, however if you purchase samples, save the order number and when you order printed invites I would gladly credit your printed invitation order

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Left Corner Copy

Left corner copy is text, printed under the main invitation text, aligned to the left and printed a point size smaller.  This area is commonly used for sayings such as "Casual Attire" or "Reception immediately to follow".

 

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Visual Preview

The visual preview is meant to give you an idea of the invitation with your chosen font style and color. 
Merchandise is portrayed as accurately as possible in your preview. Actual card size, colors and imprint may vary slightly.  All text will be adjusted as needed to fit the card properly.
If spaces are requested between text lines, they will not appear in the preview, but will be represented on the printed product.  Please proof your item carefully. Once your order is placed, you agree that you have proofed your design, verified your information and authorize printing.

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Spanish Language
We can print foreign languages when the letters are from the English alphabet. In addition, we offer Spanish verses for wedding and Quince Aos ensembles. There is no extra charge for us to print Spanish.

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Extra Envelopes - When you view your items in your shopping basket, at that time, look on the left where you will see 'suggested products" listed, you will also see the option to order extra envelopes.

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Free Envelopes

Blank envelopes are always included in our invitation pricing, you have the option , for an extra cost, to have your envelopes imprinted with your return address, on with the more formal invitations you have the option to have your inner envelopes lined, if you do not choose these options you DO get blank envelopes.

If you select the option to imprint the outer envelope flap with printed return address for invitation. Envelopes printed with your return address will save time and ensure return of undeliverable mail. We recommend choosing the same font and ink color as your invitation or announcement.

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Card Samples

Invitation Samples

This offer applies to Wedding, Rehearsal, Save the Dates, Anniversary, Party, Baby and all invitations, excluding Disney & Precious Moments.* Note - Sample invitations will be blank, meant to give you satisfaction of color and quality of the card stock. Envelopes and the smaller cards are not included. Samples will ship First Class Mail, it may take 10-14 days for delivery.
You must select in-store payment. The limit is 3 free samples per customer, if there are more than 3 samples and in-store payment is made, you will only be sent the first 3 samples requested. If you want more than 3 please enter your credit card information so you may be charged for the extra samples, please respect our limit of 3 free invitations samples. This promotion is to ensure satisfaction of the quality of cardstock before a printed purchase. Please do not order multiple samples of the same product unless the multiple color option is questioned and you are not sure of the color combination. If multiple samples of the same invitation are requested, only one will be sent.
Disney and Precious Moments samples are not available, samples of accessories and favors are not available.

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Production 

Standard production time is 2-3 business days

Production time cannot be waived, rush orders are not allowed, please read your product descriptions carefully if more than the standard 2-3 business days are required in production it will be stated on the product page. Your UPS shipping option takes effect after this production time.

Photo, Magnets, Logo and custom cards may require up to 6 additional days in production.
*Note ~ UPS doesn't count Sat and Sunday as transit days.

 

Photo, Magnets, Logo and custom cards may require up to 6 additional days in production.
*Note ~ UPS doesn't count Sat and Sunday as transit days.

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Payment options We accept major credit cards, MasterCard, American Express and Visa. Payment is due at the time your order is placed. If you select the option that states "in-store payment" you are required to contact customer service within 2 business days with your valid billing information, or to make payment arrangements with a money order. If you do not contact customer service you will need to replace your order. If you select  in-store payment, your order  will not be processed until payment is made.

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Sales Tax Only Wisconsin Residents will be charged 5.5% sales tax

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Rush Orders

Because our production time is so fast, we are unable to rush your order once it is in-house. However, we suggest you choose an expedited shipping method on the shipping screen to ensure the quickest delivery. We ship UPS, you may select the next day air shipping option when you check out.

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Security

www.sandstoneweddinginvitations.com uses VeriSign, the industry standard to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We DO NOT store your credit card number after your order has been completed. You will need to re-enter your credit card every time you make a purchase. Your privacy is respected.

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Return Policy 
www.sandstoneweddinginvitations.com strongly urges that you carefully proof all text while placing your order and print your detailed order information. We can not issue refunds on printed products for customer typos, omissions, or changed dates.
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Shipping Shipping goes according to weight and destination, it is calculated in the shopping cart, at the time you input your shipping information. You have the option of overnight, 2 day, 3 day or UPS ground shipping. Please keep in mind the printing time that is required.
*NOTE UPS doesn't count Sat and Sunday as transit days

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